Documentary Description
In a 12-month undercover investigation, Sue Turton infiltrates
criminal networks which trade British consumers’ bank and other
confidential information for huge profits in India, the world’s new
call center capital. Uncovering the methods used to thieve confidential
data ranging from credit card numbers to passport details, Turton
exposes the alarming security failures in a number of commercial call
centers which allow detailed financial data on individuals to be
gathered and sold on with ease. She discovers shocking data protection
breaches and a new phenomenon known as ‘data farming’ – the
unauthorized ‘harvesting’ of personal data to be sold on or exchanged
for profit.
This investigation also reveals the scale of some of the call center
scams as Turton is offered hundreds of thousands of ‘hot leads’, full
banking and financial profiles, to purchase.
In the UK, she meets a former data thief and people who have fallen
victim to this international trade. She also shows her undercover
footage and findings to a UK data protection lawyer who is appalled,
saying: “You couldn’t scare me more. This is as bad as it gets. This is
evidence of serious criminal offenses.”
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